Open Position: Loan Servicing Specialist
Reports to: Servicing Supervisor
Supervisory duties: None
Job Type: Full-time, Non-Exempt, Remote/Hybrid
Location: Kirkland, WA.
Pay range: $50,000 - $60,000
About Us
We’re Tandem Servicing–a rapidly growing non-agency/business purpose loan servicer with a focus on renovation and construction loans. No two workdays are the same, so our team is comprised of individuals who aren’t afraid to roll up their sleeves and take care of business. Our team is energetic, fun, and committed to leading the industry by putting the relationship before the transaction.
About You
You are a detail-oriented customer-focused mortgage servicing professional with a few years of experience looking to join a fast-growing team. You have strong analytical skills, knowledge of loan servicing procedures, and a commitment to operational excellence.
About the Job
The Loan Servicing Specialist’s primary role is to handle the day-to-day administration of our loans. This role ensures accurate processing of payments, insurance and tax monitoring, draw administration, extensions, and payoffs.
Roles and Responsibilities
Perform daily servicing functions such as, but not limited to, loan boarding, monthly billing statements, payment posting/corrections, ACH processing, general customer service, construction draw administration, insurance and tax monitoring and follow-up, collection activities, payoff processing, and reconveyances.
Complete loan maintenance requests by entering and updating loan information in the system.
Collaborate with team members to accomplish department goals and SLAs.
Responsible for exceptional customer service to every borrower, every time, by ensuring you deliver consistent high-quality service that is in alignment with our policies and procedures.
Perform other related duties as assigned by management.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency.
Skills and Attributes
High school diploma or equivalent required; associate or bachelor’s degree preferred.
2+ years of experience in loan servicing, mortgage lending, or a related field.
2+ years of experience specific to property insurance processing a plus.
Must be detail oriented and possess solid organizational and time management skills.
Must be able to work independently and handle multiple priorities under pressure of deadlines and time restraints.
Strong listening and problem-solving skills.
Possess great attention to detail and high degree of accuracy
Promotes teamwork within the department.
Excellent grammatical, oral communication, writing, spelling, and proofreading skills, with ability to express yourself clearly and effectively in writing
Strong knowledge of MS Windows, MS Teams, PC spreadsheets and PC word processing. Strong familiarity with networked computer systems and mainframe
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency.
Hybrid Work Expectations
Tandem Servicing offers a hybrid work environment for some positions, which means employees perform their duties remotely or in person and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. Tandem Servicing’s expectations for hybrid work performance boils down to our mission statement: Real and Lasting Mutual Success.
To apply, please send your resume and cover letter to careers@raincitycapital.com
Posted 01/22/2025