Open Position: Loan Servicing Support Specialist (Pacific Time Zone)

Reports to: Relationship Manager

Supervisory duties: None

Job Type: Full-Time, Non-Exempt, Remote

Location: Kirkland, WA.

Pay range: $60,000 - $65,000

About Us

We’re Tandem Servicing–a rapidly growing real estate loan servicer. We put our borrowers first, which is how we’ve built our business almost exclusively on word-of-mouth referrals. No two workdays are the same, so our team is comprised of individuals who aren’t afraid to roll up their sleeves and take care of business. Our office is energetic, fun, and committed to leading the industry by putting the relationship before the transaction.

About You

With your previous experience with mortgage loans, you have a proven track record of good judgment and risk assessment, incredible attention to detail, and customer service. You’re driven, tech-savvy, easily adaptable to change, and are comfortable working as part of a team in a fast-growing workplace. You’re relentlessly proactive and organized, and pitch in to help your team members when they need it.

About the Job

As our Loan Servicing Support Specialist, your main role is to support your RM’s Team by performing any of the functions needed to ensure that loan portfolio operates at its maximum efficiency.

Roles and Responsibilities

Construction Draw Process:

  • Input new incoming draw requests with borrower response, Dynamics 365 input & online set up with vendor

  • Manage Inspection Reports including SharePoint upload, drawsheet input, and Dynamics update

Assist in Insurance Monitoring:

  • Review daily insurance mail and upload appropriate documents

  • Reach out to agents regarding past due or canceled insurance

  • Place insurance and Dynamics record keeping as necessary

  • Invoicing borrowers for insurance

  • Customer reach out for past dues or Status updates as directed by RM

  • Onboarding or paying off loans as needed

  • Answering Client emails for general servicing.

  • Other duties as assigned

Skills and Attributes

  • Proficient in the Microsoft 365 suite of products.

  • Some experience in Mortgage Lending

  • Basic understanding of Accounting principles

  • Excellent problem-solving skills involving good judgment and risk assessment in a fast-paced environment

  • Possess great attention to detail and high degree of accuracy

  • Must be a dependable self-starter

  • Excellent grammatical, oral communication, writing, spelling, and proofreading skills, with ability to express yourself clearly and effectively in writing

  • Strong knowledge of MS Windows, MS Teams, PC spreadsheets and PC word processing. Strong familiarity with networked computer systems and mainframe

Computer Requirements

  • High speed internet

  • Camera for meeting attendance, training and screen sharing

Performance Expectations:

This is a fully remote position with business hours of 8am-5pm (PST) Monday through Friday.  Employees will be expected to perform their duties fully remotely and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency.

Tandem Servicing offers a hybrid work environment for some positions, which means employees perform their duties remotely or in person and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. Tandem’s expectations for hybrid work performance boils down to our mission statement: Real and Lasting Mutual Success.

To apply, please send your resume and cover letter to careers@raincitycapital.com

Posted 11/19/2024